Love this tool. It measures your website’s customer focus rate. Called a “wewe” calculator. Not the best of names. However, the analysis results are truly insightful. Read the rest of this entry »

MBA students from the University of Leicester School of Business have successfully completed the 2010 LATI case study project. Seven case studies have been successfuly completed, including full sign-off from stakeholder LATI* members and their customers.  Read the rest of this entry »