4 Steps to Creating Customer Value
Published August 24, 2007 by Gillian Hunter
Whenever we buy anything - consciously or subconsciously we work out the value of the item to us. It's such an automatic response - that we're seldom aware that we are doing it. Marketing-savvy businesses are very aware of this 'value' thought process, and hone their offers so that the service or product is irresistable to the potential purchaser.
Know your customers: know yourself
Published July 24, 2007 by Gillian Hunter
If you do not know who your customers are - you will never be able to explain who you are! It is quite simple, your identity is intrinsically linked to who your customers are. Many companies have a huge problem explaining who they are and what they do.
Customer Hot Buttons
Published June 23, 2007 by Gillian Hunter
There a number of fundamental things you need to get right in business. Getting to know your customers is the No. 1 Business Essential. Having a clear understanding of who your customers are will help you communicate more effectively, connect with your market and drive more business and revenue.
The 7Ps are dead - long live the customer
Published May 20, 2007 by Gillian Hunter
For decades marketing students have been taught the 4P's and the 7Ps of Marketing. You know them: Product, Price, Place, Promotion, People, Process, and Physical evidence. There are even more Ps if you are really interested. Not that they aren't important - but they are simply elements in the execution of the bigger marketing picture.
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